Training & Development
Specialised training programmes designed to upskill teams, strengthen operations, and drive business growth.
Our Services
Empowering People.
Enhancing Performance.
At Consumer Centric Solutions, we believe people are the most powerful asset in any organisation. That’s why we offer professional training solutions focused on real-world application, industry best practices, and measurable results. Whether you’re building a contact centre team, managing complex business projects, or strengthening your sales force, our training programmes are tailored to help individuals and teams perform at their best.
We combine hands-on learning, expert facilitation, and practical tools to ensure your workforce is equipped with the skills they need to succeed—locally and globally.
Our Training Programmes
Contact Centre Management
Master the art of leading high-performance contact centres. From workforce planning and quality assurance to customer experience strategies, we provide the tools and knowledge needed to manage dynamic, customer-facing environments with confidence and professionalism.
Business Project Management
Deliver projects on time, within scope, and with confidence. Our project management training covers planning, execution, risk management, and stakeholder engagement—based on globally recognised frameworks and practical insights from real-world projects.
Sales & Marketing
Our Sales and Marketing training program outline covers the fundamentals of both sales and marketing, including customer behavior, marketing strategies, sales processes, and customer service. It incorporates practical applications and case studies to help students develop real-world skills
Why Choose Us
Future-proof your workforce with CCS Training
- Industry-Relevant Content – Designed by experts with hands-on experience in BPO, customer service, and commercial operations.
- Customised Learning Paths – Tailored programmes to meet your team’s specific goals, roles, and industry context.
- Flexible Delivery – On-site, remote, or hybrid learning formats to suit your operational needs.
- Practical Application – We focus on real-world case studies, simulations, and actionable strategies that translate into results.
Call Centre Placement Training
Fast-Track Your New Hires Into High-Performance Call Centre Roles
At Consumer Centric Solutions, we partner with businesses and organisations to prepare their newly recruited call centre teams for real-world customer engagement. Our Call Centre Placement Training Programme is designed to fully equip your new hires with the technical skills, communication techniques, and process knowledge they need — before they step into active roles.
Whether you’re scaling your inbound service team, building an outbound sales force, or onboarding agents for a specific campaign, we deliver ready-to-perform staff trained to meet your service standards and KPIs.