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About

Consumer Centric Solutions

BPO (Business Process Outsourcing) Solutions Company, based in Cape Town, South Africa. We commenced business in 2016, the core of our business is to provide inbound and outbound call services, debt collections solutions, client-retention programmes, client-experience management, and many more business process outsourcing (BPO) services for Local &International Clients.

Since inception our company has been providing services to both local and international clients operating within the financial, insurance and mobile telecommunications industries.

We have the people, expertise and technology solutions to ensure superior service, whether it is in sales, customer service etc. Our holistic solutions also take into account the lives that it has the capability to transform, providing jobs and on-site training to thousands of South Africans, who we ensure are sufficiently upskilled and can successfully deliver excellence.

There is no doubt that companies today understand the growing need to balance cost and efficiency pressures with the desire to deliver meaningful, sustained and positive customer experiences. However, achieving this can be difficult, which is why there is an increasing demand for outsourced business
process solutions.

As organizations seek to focus more completely on their core business operations, so holistic outsourced solutions backed by expertise in people and technology are sought as a means to create positive customer experiences and to drive sales growth.

Your business is your baby, and naturally, every parent needs help from time to time. Trust Consumer Centric Solutions to be equipped with the expertise required to help you raise yours and give it the best opportunity to grow.

We’ve been involved with several projects across a variety of industries, and thanks to our experience and expertise, we can assist you on your business projects big or small.

We can consult with your current project planners and managers to ensure that the execution and delivery of your business campaigns take place as planned without any of the usual pitfalls.

Why BPO & Why Consumer Centric Solutions

There is no doubt that companies today understand the growing need to balance cost and efficiency pressures with the desire to deliver meaningful, sustained and positive customer experiences. However, achieving this can be difficult, which is why there is an increasing demand for outsourced business process solutions.

As organisations seek to focus more completely on their core business operations, so holistic outsourced solutions backed by expertise in people and technology are sought as a means to create positive customer experiences and to drive sales growth.

We have the people, expertise and technology solutions to ensure superior service, whether it is in sales, customer service, legal drafting and so much more. Our holistic solutions also take into account the lives that it has the capability to transform, providing jobs and on-site training to thousands of South Africans, who we ensure are sufficiently upskilled and can successfully deliver excellence.

Our Diverse Talent Aquisition

The talent pool at Consumer Centric Solutions consists of agents with diverse expertise in marketing and selling to varying profiles of customers. All these teams are managed and coached to have a lust and unwavering commitment to achieving performance targets.

Our Vision:

Our vision is to become the leader as a customer interactions service provider that embraces the vision, spirit and goals of all our clients. Working collaboratively with our clients, our aim is to contribute to their longevity and profitability in the marketplace while ultimately ensuring strategic growth.

Our Mission:

In a world of technology, we believe that people make the difference. Consumer Centric Solutions mission is to offer the business world artists of customer interaction who possess creativity and ingenuity, and ensure that the vision of every client becomes a reality.